Please note that public and bank holidays may extend the delivery time. Please call or email for further information.

Notes and Terms

Most orders are sent via DPD as our default courier however on occasion we will use alternatives including UPS and Royal Mail.

All orders are shipped and will require a “signature” or "photograph" depending on the courier.

Delivery to an alternative address is not always possible, but should there be any issue with your chosen address, we'll give you a call.

Unfortunately for security reasons, we cannot allow collection from the courier directly.

We cannot be held liable for any settings you may already have set up within courier apps for your chosen postcode such as “safe place” or “leave with a neighbour”. These settings override the default sending option of “only leave at the listed address” which we indicate for every delivery to our customers.

If you require the parcel to be re-directed or even re-sent, you may incur additional costs for your delivery, please contact us to arrange this.

All items sent via courier require a signature upon delivery. Finance orders will not be dispatched until all items are in stock. Tracking information may not be supplied due to security reasons.* Next-day delivery is not available to the Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway. Whilst we will endeavour to get your order to you on time, we are unable to guarantee delivery. If you are ordering for a specific job or event, please order in plenty of time.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery is sometimes outside of our control. Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for the dispatch of the goods.

Please call our stores to confirm stock if you require something for the Next Working Day service.

*For Finance Orders: Due to terms of the finance agreement terms and conditions, we are unable to allow delivery to any alternative addresses. We may be able to supply tracking information as it is necessary for us to ensure that the order is delivered to the correct address and cannot be re-directed without our knowledge.

We are currently unable to ship orders outside of the UK.