If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order either before or up to 7 working days following the date of delivery for full credit or exchange less any applicable delivery charges.
It is your responsibility to return any such items in an unused, unopened, pristine saleable condition in their original box and packaging, along with any promotional items that were offered to you with your purchase. You must also include proof of purchase from our stores.
You will be wholly responsible for the return of the goods and any associated costs of return.
Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. This also includes any products that have been registered with the manufacturer for promotional or warranty purposes.
Prior to returning any products, please contact us.
If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.
The refund will be subject to a 10% restocking fee and this is based upon the till receipt purchase price of the item only and does not cover any transport costs.
Under the Sale of Goods Act 1979, you (the customer) may be entitled to a refund, replacement or repair where goods are faulty or not as described. In other cases, for example, where you, the consumer has bought an item of clothing in the wrong size, or they have changed their mind, or an item is an unwanted gift, there is normally no automatic right to return goods.
If you change your mind about your purchase, please return the unused and unopened goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement or repair where the goods are faulty or misdescribed.
If you would like to return the item for a refund for any other reason, the item must be returned with the till receipt within fourteen days and must be in an unused and unopened condition. The refund will then be subject to a 10% restocking fee and this is based upon the till receipt purchase price of the item only and does not cover any transport costs.
Used Equipment Returns
If you decide, for any reason, you don't want the used item you ordered it can be returned within 7 days for a full refund less postage costs if applicable. Used items must be returned in the same condition as when you received them and be accompanied by the purchase receipt. Please click here to download the RETURNS FORM and include with the package.
You can send the item back at any point within the seven days at your own cost, but please contact us first on [email protected] or 020 7636 5005 to let us know, and be sure to use an insured delivery service in case of loss or damage.
On Used Equipment refunds in store, please contact the respective store manager. Refunds are dealt with on individual merit and are subject to a minimum 10% restocking fee.
Software & Memory Cards Returns
Software & memory cards can only be accepted if still sealed.
This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988. All opened software is exempt from return under the terms of the Distance Selling Regulations (SI2334/2000). Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
Faulty software may be returned only after confirmed and referenced conversations with the manufacturer. This will need to be included in any returned software before refunding is considered.
We will not refund any software on the basis of non-complient specifications for your personal computers. Please check full system requirements before purchasing of ANY software on the manufacturers website.
Any faulty memory card will be checked prior to refunding taking place. If there is physical damage to the card (post original transaction), this will not be refunded. All memory cards will be checked before confirmed refunds take place.